Deal With It Yourself. 911 Call
- Thread starter not_nadine
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I heard this morning the dispatcher has resigned.
Wow. What is wrong with people? If I quit doing my job every time someone swore at me I'd be without a job. (remember, dental field).
This guy should get some sort of discipline. At the very least he better never be at the end of a 911 call again.
This guy should get some sort of discipline. At the very least he better never be at the end of a 911 call again.
You would think a 911 dispatcher would be trained to deal with people who are in stressful situations and will probably react accordingly especially when someone is dying in front of them so you suck it up and overlook that and keep trying to help them.
That is just awful..what is wrong with people.
Creative discipline would dick'tate he looses His 911 privelges.
Sorry Mr. 'Proper' Emergency Call Etiquitte, you deal with it, your on your own.
Sorry Mr. 'Proper' Emergency Call Etiquitte, you deal with it, your on your own.
...should be some sort of negligence charge here...to me, that's a criminal as well as inhumane act....
I agree with GNTLGNT. This person should NOT be a dispatcher for 911.
The dispatcher was terribly wrong! He didn't exactly put much effort into trying to do his job. He should have been willing to stick it out, upset caller or not. That was his JOB! The article says that he had been reassigned, but then resigned. I think he should have been fired immediately. When peoples lives are at stake, he shouldn't have been given any chances, in my opinion.
I've had to make a call or two to 911 for my son, and sometimes the dispatchers are difficult. The first time, my son had quit breathing, and while trying to get an ambulance, I had a 911 operator telling me that I HAD to stay on the phone and listen to her. I was trying to keep my son alive, and she was full of questions I didn't feel I had time to answer. I snapped at her, oops, but she stuck around until the ambulance showed up. I told her I had to put the phone down and couldn't talk to her while I did rescue breathing for my son. She kept telling me that I had to talk to her so she could monitor the situation.
I thought then that maybe some of them need more training. This story tells me the same thing. I do know there are some out there that are fantastic, too, though.
I've had to make a call or two to 911 for my son, and sometimes the dispatchers are difficult. The first time, my son had quit breathing, and while trying to get an ambulance, I had a 911 operator telling me that I HAD to stay on the phone and listen to her. I was trying to keep my son alive, and she was full of questions I didn't feel I had time to answer. I snapped at her, oops, but she stuck around until the ambulance showed up. I told her I had to put the phone down and couldn't talk to her while I did rescue breathing for my son. She kept telling me that I had to talk to her so she could monitor the situation.
I thought then that maybe some of them need more training. This story tells me the same thing. I do know there are some out there that are fantastic, too, though.
I agree about the training. I was curious about training in Canada. This is the requirement for the R.C.M.P. 911 Dispatchers ...
Basic requirements include;
The hiring process takes months to complete. To be considered for training you must:
Basic requirements include;
- Proof of High School/GED
- Approved typing certificate with a min 40 wpm Net with error rate 5%
- Must be a Canadian Citizen
- Must be 19 years or older
- Must be able to obtain a RCMP Security Clearance
- Must be willing and able to work shift work, including nightshifts, weekends, and holidays
- Must be willing and able to attend a training program at the Pacific Region Training Centre (PRTC) in Chilliwack for 5 weeks total in conjunction with a full time apprenticeship program in Prince George BC.
The hiring process takes months to complete. To be considered for training you must:
- Attend an OCC Career Presentation
- Pass the RCMP Entrance Exam - RCMP Police Aptitude Battery (RPAB)
- Pass a Structured Interview Board [SIB- a panel interview]
- Pass an RCMP Security Clearance
- Pass all medical clearances including psychological evaluation [MMPI] and medical clearance.