Endless Pushing Buttons and Wait Times.

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Sigmund

Waiting in Uber.
Jan 3, 2010
13,979
44,046
In your mirror.
According to Consumer Reports, the biggest customer service complaint for most Americans is not being able to reach a human on the phone. They surveyed over 1,000 consumers and 71 percent of respondents said they are “tremendously annoyed” when that happens.


Consumer Reports crunched the numbers from its recent studies of 21 industries and identified the companies that were the best or worst for customer service.


Service on the telephone is huge issue, as Americans are increasingly frustrated by recorded messages that tell them, “Your call is important to us,” yet send them on a number-pushing adventure that may or may not result in reaching a live person.


“Voice mail is the single worst thing ever done to American business,” Beemer said. “A third of all Americans have quit doing business with companies because of a bad experience on the phone.”
 

carrie's younger brother

Well-Known Member
Mar 8, 2012
5,428
25,651
NJ
I am obviously in the minority because I HATE speaking to people on the phone. Friends, family or businesses. I love automated menus. If I find that I cannot get the results I need from the recorded messages (though I usually do), then I just press all the telephone buttons until I get an operator. That usually works. But even better is going to a company's web site; I can usually find what I need there or send an e-mail to get an answer.
 

Sigmund

Waiting in Uber.
Jan 3, 2010
13,979
44,046
In your mirror.
I am obviously in the minority because I HATE speaking to people on the phone. Friends, family or businesses. I love automated menus. If I find that I cannot get the results I need from the recorded messages (though I usually do), then I just press all the telephone buttons until I get an operator. That usually works. But even better is going to a company's web site; I can usually find what I need there or send an e-mail to get an answer.

Hi!

I have tried to press "O" for operator or press other numbers and usually one of two things happen

1. The number you selected in not valid. You will be returned to the Main Menu. (So, I get to start all over again. yay)

2. I'm sorry I do not recognize that choice. Please call back. *click* (So, I get to start all over again. xDxDxD)

Have a good day and thank you for your call. :laugh:

Peace.
 

carrie's younger brother

Well-Known Member
Mar 8, 2012
5,428
25,651
NJ
Hi!

I have tried to press "O" for operator or press other numbers and usually one of two things happen

1. The number you selected in not valid. You will be returned to the Main Menu. (So, I get to start all over again. yay)

2. I'm sorry I do not recognize that choice. Please call back. *click* (So, I get to start all over again. xDxDxD)

Have a good day and thank you for your call. :laugh:

Peace.
Just keep pressing random buttons. I'd say this works almost 75% of the time for me.
 

blunthead

Well-Known Member
Aug 2, 2006
80,755
195,461
Atlanta GA
I am obviously in the minority because I HATE speaking to people on the phone. Friends, family or businesses. I love automated menus. If I find that I cannot get the results I need from the recorded messages (though I usually do), then I just press all the telephone buttons until I get an operator. That usually works. But even better is going to a company's web site; I can usually find what I need there or send an e-mail to get an answer.
I don't like talking on a telephone either, or I at least prefer to use text or some other way to take care of business. Certain people I like to talk on the phone with, but there are few of them. I'm not sure why or even how long I've felt this way, and whether or not it's possibly due to childhood trauma. There are a couple of people, who happen to be good friends, who I'd rather be kidnapped by terrorists (I assume it's approximately the same experience) than to be on a phone with (I'm referring to no SKMBers!).