My son set his PS4 up in German at Christmas - I tried to return it to Shoppers Drug Mart but they said their policy is to not refund on video/electronics (it says nothing like that on my receipt and it is not stamped "final sale".
This was a new system that cost 299.99
I am a bit miffed - thinking of contacting shoppersdrugmart.ca
I have no idea how to fix the problem and he was pretty upset.
p.s. Son is cognitively challenged and me [- I am just clueless! lol]
System Language | PlayStation®4 User's Guide