No more Toys r US

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César Hernández-Meraz

Wants to be Nick, ends up as Larry
May 19, 2015
605
4,416
44
Aguascalientes, Mexico
I never visited any Toys r Us (there are none here).

But even so, I was saddened when I read about this some time ago (I did not realize they were still open, so it is time to be saddened again).

I like toys in general, so I hope this does not mean that kids are getting less toys in recent years (I have not learned about the specific reason why TrU is closing).

I wish kids can appreciate toys, comic books and novels and have access to them.
 

Dana Jean

Dirty Pirate Hooker, The Return
Moderator
Apr 11, 2006
53,634
236,697
The High Seas
My hubby and kiddo just stopped by our local one for one last visit. Kinda sad, they said. Plus the only things left are crappy stuff no one wanted in the first place!
When my boys were little, we lived at Toys R Us. We still have a few small toy/hobby stores, and I'm sure their business is going to boom!
 

fljoe0

Cantre Member
Apr 5, 2008
15,859
71,642
62
120 miles S of the Pancake/Waffle line
Not hard to see the handwriting on the wall. Amazon b Us is taking over the retail market. Methinks big brick and mortar retail operations may soon be a thing of the past.

I think we still need the stores but there needs to be fewer of them and more spread out. Back in the 90s stores started building everywhere and they loved building right across the street from the competition. Even before Amazon started up, the big stores were starting to struggle because there were so many of them. Best Buy and Brands Mart would build right next door to Circuit City and so on. We really never needed 3 big electronics stores within 3 miles of each other. Now, add Amazon to the mix and it's really a big problem. The problem now is that all of these excess stores are struggling and they can't afford to stock anything anymore. So, it's only making the problem worse that there isn't as much inventory in a store as there once was.

Here is my idea for a big store like Best Buy. Significantly reduce the number of stores but make them bigger and very well stocked. Then deliver online orders from from the stores. Instead of next day shipping or two day shipping, they could offer same day delivery. Do all the shipping and delivery from the fewer stores.

I read a while back that we had something like 5 times more retail space per capita that the next closest country.
 

DiO'Bolic

Not completely obtuse
Nov 14, 2013
22,864
129,998
Poconos, PA
I think we still need the stores but there needs to be fewer of them and more spread out. Back in the 90s stores started building everywhere and they loved building right across the street from the competition. Even before Amazon started up, the big stores were starting to struggle because there were so many of them. Best Buy and Brands Mart would build right next door to Circuit City and so on. We really never needed 3 big electronics stores within 3 miles of each other. Now, add Amazon to the mix and it's really a big problem. The problem now is that all of these excess stores are struggling and they can't afford to stock anything anymore. So, it's only making the problem worse that there isn't as much inventory in a store as there once was.

Here is my idea for a big store like Best Buy. Significantly reduce the number of stores but make them bigger and very well stocked. Then deliver online orders from from the stores. Instead of next day shipping or two day shipping, they could offer same day delivery. Do all the shipping and delivery from the fewer stores.

I read a while back that we had something like 5 times more retail space per capita that the next closest country.
I have a part-time job in a big home improvement retail operation. Two years ago executive management did the right thing… they picked sides in the brick and mortar versus the online battle. Wishy-washy doesn't work. They directed us to give the highest priority to the customer experience. Their thinking was people coming into the store wanted the personal experience and wanted to touch and feel the product... and a pleasant personal experience is what keeps the customer coming back. Since then the executive committee has lost focus. They are expanding their online presence and putting the priority of resources into focusing on online business. We are now expected to put order fulfillment and stocking shelves above all else, even though they claim customer service is paramount to everything else. But their actions do not support their words. We are down over 25% in personnel from last year and sales are up. That loss in people translates into a void in operations somewhere. And we have been steadily losing the best people. I am often the only person in my department, which is one of the top three departments in sales this season. You can't have someone filling online orders, stocking shelves, finding product scattered throughout the building, and still meet the inter-personal needs of customers. I have heard an increasing level of frustration from customers that they can’t find anyone to help them. It is frustrating to see a good decision made bad by poor implementation. If they want to focus on more online business, then gear up for it. You can't expect even less associates to handle double duty without someone suffering. Unfortunately the most suffering turns out to be the customers who come in looking for the personal treatment and find a lack of people to provide it. Executive management right now is actually driving walk-in customers away to a competitor who doesn't focus on online business.
 

fljoe0

Cantre Member
Apr 5, 2008
15,859
71,642
62
120 miles S of the Pancake/Waffle line
I have a part-time job in a big home improvement retail operation. Two years ago executive management did the right thing… they picked sides in the brick and mortar versus the online battle. Wishy-washy doesn't work. They directed us to give the highest priority to the customer experience. Their thinking was people coming into the store wanted the personal experience and wanted to touch and feel the product... and a pleasant personal experience is what keeps the customer coming back. Since then the executive committee has lost focus. They are expanding their online presence and putting the priority of resources into focusing on online business. We are now expected to put order fulfillment and stocking shelves above all else, even though they claim customer service is paramount to everything else. But their actions do not support their words. We are down over 25% in personnel from last year and sales are up. That loss in people translates into a void in operations somewhere. And we have been steadily losing the best people. I am often the only person in my department, which is one of the top three departments in sales this season. You can't have someone filling online orders, stocking shelves, finding product scattered throughout the building, and still meet the inter-personal needs of customers. I have heard an increasing level of frustration from customers that they can’t find anyone to help them. It is frustrating to see a good decision made bad by poor implementation. If they want to focus on more online business, then gear up for it. You can't expect even less associates to handle double duty without someone suffering. Unfortunately the most suffering turns out to be the customers who come in looking for the personal treatment and find a lack of people to provide it. Executive management right now is actually driving walk-in customers away to a competitor who doesn't focus on online business.

Some of the big companies have online sites that compete with their stores. I've noticed that with Staples. The online and the stores don't work as one, they are like different companies. I can't figure out why they would do that. It seems like the online and the stores should all be on the same team.
 

DiO'Bolic

Not completely obtuse
Nov 14, 2013
22,864
129,998
Poconos, PA
Some of the big companies have online sites that compete with their stores. I've noticed that with Staples. The online and the stores don't work as one, they are like different companies. I can't figure out why they would do that. It seems like the online and the stores should all be on the same team.
I've noticed that also. You can't get good service if you made the purchase online. So I do 90% of my staples business online... Don't have to take time and gas to get annoyed.
 

cat in a bag

Well-Known Member
Aug 28, 2010
12,038
67,827
wyoming
We didn't have a Toys r Us here but we used to shop at the one in Rapid City, SD when we were there.

The department store I worked at for almost 9 years, Herberger's, will all be closed by August something. Not good for the shopping where I grew up. It was higher end merchandise. Sounded to me like it was a very similar situation to when the Hastings stores were closing. They hoped to keep the stores that were operating soundly financially open, but ended up being completely liquidated.

Kind of sad. We will be home later this month, I am not sure if I want to walk through the store one last time or not. Will be my last chance to do so.
 

do1you9love?

Happy to be here!
Feb 18, 2012
9,284
70,566
Virginia
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