I'm back up and running....but with the same modem.
The tech was here for an hour and a half. Apparently his order said to switch me to a double line, with higher speeds, blah blah blah.
But it would not connect. So he stepped out to check on it and when he came back, he asked if I had called them or if they called me. So I explained about the bill jumping, the promotion and all that.
Turns out the person I talked to on the phone knew not of what he spoke. I did not need new equipment. I did not need a tech. He could have just put me on a promotion without any of this happening today. It was a complete waste of the tech's time (and mine) to switch modems, lines, whatever else when I wasn't actually changing my service, just needed put on a new promotion.
He was very nice about it though, said it was not my fault. He called it in and someone is supposed to call me in a bit to get us put on a promotion without all this other happy crappy going on.
I apologized for wasting his time and wished him an easy time of it for the rest of his day and he left.
Jeez. I mean, I even
asked if the service call was necessary. I was not being charged for it, so it isn't that they were just trying to get some $$$ out of me.
Oh well. At least he was very nice and courteous and was very helpful. I never usually do those "how did we do?" surveys they ask you to do after a service call, but I will this time.
So, nothing changed! And now I get to go through the whole lower my bill thing again!
Good thing I was in a pretty good mood this morning.