I'm back up and running....but with the same modem.
The tech was here for an hour and a half. Apparently his order said to switch me to a double line, with higher speeds, blah blah blah.
But it would not connect. So he stepped out to check on it and when he came back, he asked if I had called them or if they called me. So I explained about the bill jumping, the promotion and all that.
Turns out the person I talked to on the phone knew not of what he spoke. I did not need new equipment. I did not need a tech. He could have just put me on a promotion without any of this happening today. It was a complete waste of the tech's time (and mine) to switch modems, lines, whatever else when I wasn't actually changing my service, just needed put on a new promotion.
He was very nice about it though, said it was not my fault. He called it in and someone is supposed to call me in a bit to get us put on a promotion without all this other happy crappy going on.
I apologized for wasting his time and wished him an easy time of it for the rest of his day and he left.
Jeez. I mean, I even asked if the service call was necessary. I was not being charged for it, so it isn't that they were just trying to get some $$$ out of me.
Oh well. At least he was very nice and courteous and was very helpful. I never usually do those "how did we do?" surveys they ask you to do after a service call, but I will this time.
So, nothing changed! And now I get to go through the whole lower my bill thing again!
Good thing I was in a pretty good mood this morning.
I wish you good luck, Cat. I've been this route. Make sure you and they are on same page as to any changes requesting lowering your bill. Ck and double ck what will remain. Go over the final cost twice. My company tend to have a double standard on downgrades, lowering costs etc.
I should have. I never think to do those things!
