Freight damage is one of the big downsides to ordering anything online. Once a package leaves the warehouse, it's not the selling company's responsibility anymore, it's the freight company's responsibility. And take it from someone who has filed many freight claims at my office over the years, you will rarely be satisfied with the outcome of a freight claim. At my business, I've filed so many claims that I know what needs to be done but for an individual that just gets a shipment once in a while at home, it's really hell.
Here is what you have to do to have any kind of chance at a freight claim:
*First thing when you get a shipment, check it over and if there looks to be any damage, do not let the driver leave until you've opened the package and noted on the bill of lading what the damage appears to be.
*Save all the packing material and take pictures of any damage
*Call the company that you bought the product from, tell them about the damage and they may be able to help with the damage claim if it's a shipper they use a lot.
*Call the freight company (or go on their website) and fill out their damage claim form. Fill it out completely because blank spaces only give them an excuse to deny or delay.
*After that, start going to church and pray for your claim