I hate talking on the phone but I hate calling anything that's automated immediately. It's irritating, especially when your selection isn't until "press 9,287".
I heard a funny bit about this kinda thing, the guy was wondering how long it would be before 911 was automated. "If you are witnessing a crime against another person, press one! If you are witnessing a crime against yourself, press two! You have pressed two, you're witnessing a crime against yourself. If you are being shot, press one. If you are being stabbed, press two. If you are being tarred and feathered by an angry mob, press 3. You have pressed two, you are being stabbed. Please hold while we direct your call!"