The first question is, which phone and browser?Jordan -- EMTP513 sent me this message, can you help?
"Why can I NOT log into this site from my phone? Every time I've ever tried - and even with the right password - it continuously tells me 'The requested user could not be found.'
It doesn't make any sense and, these days, it's really distressing me.
How am I supposed to log into the site from my phone when my machine at home doesn't work?"
That aside, it sounds like their user name may be getting autocorrected. Alternatively, they should try logging in with the email address associated with their account.