I am furious with my cell phone company. I am not naming them because there may end up being legal action....not sure who would initiate.
Cell phone charges here are really expensive. We do not have any data on our plans. We have limited talk, unlimited text, and we use wifi. The plans "say" we have free texting pictures, but we do not. To send a picture we must first turn on data. As soon as we do that *BOOM* $7.50 (+ tax) charge for 0.00 data used. They "say" something must have updated....but my phone tells me when something is updating.
OK fine. Whatever! No texting pictures. I wait until there is wifi and I send by email.
Last year they suddenly started charging me $7.50 (+tax) for randomly turning on data in the middle of the night and doing.....nothing. I can barely turn data on when I'm awake, there is NO FREAKING WAY I am doing it in my sleep. So, we told them to turn the data off. Completely off. No access what-so-ever.
And about 4 months later....$7.50 (+tax) charge on my son's phone for 0.00 data usage. DH called told them is is absolutely bogus and turn the data off on this phone too. She argues that data was not ever turned off on my phone. He takes a few deep breaths and tells her to turn data off on both phones.
One month later....$7.50 (+tax) charged on MY phone for 0.00 data usage. He calls, CSR argues. He tells her to look up previous phone recording. She agrees to credit our account, and we will now be charged $1 per month per phone to have data turned off. By the end of the call she agreed it would not be charged.
He also asked when the contract is up.
I have dug up the contract and I will likely be contacting the CRTC soon. If they are doing this to us, I suspect they are doing it to others.
And so it continues. They did charge us $1 per month.
First CSR hung up on my husband. I was in the room. My husband asked to speak to a supervisor. He was polite, did not raise his voice, did not swear. Just refused to speak to a CSR that didn't seem to really know what he was talking about. (He was guessing what the charge was for...literally guessing.)
DH called back and said his call was dropped. Apparently, there are two different data blocks. A soft and a hard. The soft is free, but we are being charged because we switched to a hard block. (Last call, there was no discussion of soft & hard. Just a data block.)
Our cell company sends through text messages to us. Sometimes it turns off a soft block...but it's not supposed to do that. But apparently it does. So they think it is reasonable to charge us to put a hard block....to block them from turning our data back on. Are you effing kidding me??
So...again crediting the $1. Leaving the hard data block and not charging us.
Did I say....I hate this company?